Terms and Conditions
1-year parts-and-labor warranty on all new work performed (e.g., materials, installation labor, and programming).
1. The Customer shall be responsible for payment of any excise, sales, or other taxes, including but not limited to state sales tax and county excise taxes applicable upon equipment purchase or installation, that may be imposed on the Company as a result of performing this Agreement.
When Your Final Payment Is Due:
Any outstanding balance of the Contract Price is due immediately upon completion of installation unless otherwise specified in the payment terms on the invoice. Please refer to your invoice for specific payment terms.
NSF Charge:
A thirty-five-dollar ($35.00) non-sufficient funds (NSF) fee will be assessed for each returned check to cover bank penalties and administrative costs.
Late Payment Charge:
A late payment charge of 2.5% per month (18% per year) will be assessed on any amounts that remain unpaid for more than thirty (30) days. The minimum late fee is twenty-five dollars ($25.00). For example, if a balance of $1,000 remains unpaid after thirty (30) days, a $25.00 late fee will be added each month until the balance is paid.
Collection Rights:
If any sum owing by the Customer to the Company under this Agreement remains unpaid for more than thirty (30) days, the Company reserves the right, upon written notice to the Customer of its intent to do so, to exercise any of the following collection remedies, listed in escalating order:
1. Automatically charge any credit or debit card or bank account the Customer has on file.
2. Suspend or terminate service under this Agreement.
3. Remove all or part of the System from the Premises.
Each remedy may be exercised individually or in combination, at the Company’s discretion.
The Customer agrees to pay the full amount due, including, without limitation, damages and reasonable attorney fees, if this Agreement is placed in the hands of an attorney for collection.
2. Unless otherwise provided in this Agreement, all equipment that comprises the System is guaranteed against defects in materials and workmanship for a period of one year from the date of installation.
This warranty does not cover any part of the System that is damaged by any of the following:
– Lightning
– Fire
– Water
– Riot
– Acts of God (such as natural disasters)
– Any other extraneous cause not related to defects in materials or workmanship
This warranty also does not include any work or replacement of parts made necessary by:
– Carelessness
– Misuse or abuse
– Tampering with the System by anyone other than an authorized representative of the Company
Service on or relocation of any part of the System required by remodeling or altering of the Premises is not covered by this warranty.
COMPANY DOES NOT MAKE ANY REPRESENTATION OR WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS, THAT THE SYSTEM INSTALLED MAY NOT BE COMPROMISED.
3. Customer authorizes Company to enter the Premises and make any changes, such as drilling holes, driving nails, making attachments, or doing any other thing or things necessary or pertinent to the installation, maintenance, or removal of the System. The company will make reasonable efforts to minimize damage to the Premises during installation, maintenance, or removal of the System. However, except as required by applicable law, Company is not responsible for restoring the Premises to its original condition or repairing any damage caused by such actions. If Customer is not the owner of the Premises, Customer warrants that it has full authority from the owner and/or any other person in control of the Premises to permit the installation of the System under all conditions hereinabove mentioned. Customer shall furnish written evidence of such authority upon request.
4. Company will not be liable for delays in installation of the System or the interruption of service due to strikes, riots, floods, fires, acts of God, failure of telephone or internet service, or any causes beyond the control of Company and shall not be required to supply service to Customer while service is interrupted due to any of the above causes. In such an event, and if possible, the Company will take reasonable steps to give notice of the condition to the Customer or the Customer’s designated representative (if such information is provided) by attempting to contact them via phone call or e-mail. Notice shall be deemed sufficient if communicated through either of these channels.
5. Customer agrees to furnish any necessary electric current through Customer’s meter and at Customer’s expense. Any variation from or alteration of the System herein specified must be requested in writing by Customer and paid for by Customer. The Contract Price is based on the Company performing the installation of the System with its personnel or other contractors of its choosing. If, for any reason, these services must be performed by other contractors, the Contract Price shall be subject to revision.
6. This Agreement shall not be effective until signed by an authorized representative of Company and may only be amended or modified by a written amendment signed by both parties.
7. This Agreement constitutes the entire understanding between the parties with respect to the subject matter hereof and supersedes any and all prior understandings and agreements relating hereto.
8. This Agreement is not assignable by Customer except upon the written consent of Company first being obtained.
9. Where disputes will be resolved: This Agreement shall be governed by and construed under the laws of the State of North Carolina, which shall be the exclusive forum for any lawsuits arising under this Agreement or incident hereto, notwithstanding any conflicts of laws provisions. (You agree any lawsuit must be filed in NC courts.)